Income Officer
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We have an exciting opportunity to join our friendly housing team providing a helpful and efficient service to our tenants.
If you have experience in the housing sector and are passionate about delivering exceptional service then this is the opportunity for you.
If you’re ready to take the next steps and invest in your career then apply to join Brunelcare today and be part of something more.
About The Role
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Proactively manage tenants’ accounts, including recharges/sundry debts, shared ownership rent accounts and former tenant arrears, ensuring that residents know what to pay, when to pay and how to pay.
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Keep abreast of welfare benefit changes in order to ensure residents are given good up-to-date advice.
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Minimise cases escalating to court or eviction stage through proactive and effective negotiation and mediation.
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Visit all tenants in rent arrears within established timescales to assess circumstances and agree payment plans within the arrears recovery procedure.
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Liaise with individual tenants, Housing Benefit Offices and the Department of Work and Pensions (DWP) on rent and arrears.
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Attending multiple sheltered housing sites/location across a define patch within Bristol
About You
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Experience of working in a Social Housing or Customer Service environment.
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Income management experience would be desirable.
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Ability to communicate effectively with both internal and external customers.
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Excellent administrative skills and professional and positive manner
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Valid UK Driving Licence and access to own transport/vehicle is essential
Job benefits
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Equivalent to 22 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 25 after 5 years’ service (pro-rata)
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Buy & Sell Holiday Scheme
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Free enhanced DBS Check
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Blue Light Card discount service, offering online and high street discounts
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Access to a fully-funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments
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Cycle to Work Scheme
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Company Sick Pay – Linked to length of service
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45p mileage allowance (per mile)
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Comprehensive and flexible induction provided, with ongoing training and development opportunities
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Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available
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£200 refer a friend bonus
Please be aware this vacancy may be closed before the closing date listed if sufficient applications are received so please apply at your earliest opportunity.
About Us:
For over 80 years Brunelcare have been at the forefront of developing ways for people to stay as independent as possible, creating great communities to live, work and thrive in. We are a Charity that provides high quality housing, care and support for older people across Bristol, South Gloucestershire and Somerset.
The Company
Established in 1941, Brunelcare is an award-winning Bristol based charity providing high-quality housing, care, and support for older people in the South West.
Today, across Bristol, South Gloucestershire, and Somerset, Brunelcare works to support people to remain as independent as possible, for as long as possible.
The extensive range of our services means that people can stay with us however their needs may change.
We are also widely recognised for our expertise and excellence in caring for people living with dementia, and for supporting their families.
As a charity, we do not pay dividends to shareholders, and any profit we make is reinvested back into the services we provide.
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