Helpdesk Team Supervisor
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
This role is advertised at an exciting time for the Digital Services Team, following a review of roles and responsibilities in the team. If you want to join a high performing team that supports and develops people, where you can learn and contribute to an organisation with a strong social purpose, then please apply today!
The Digital Services Team comprises 10 roles split into 2 key areas: Business Systems & Reporting and Infrastructure & Services. The Helpdesk Team Supervisor sits within Infrastructure & Services, managing two Helpdesk Advisors and working closely with the Infrastructure Officer to ensure colleagues receive a positive and proactive service, linking in with the business systems teams to ensure all needs are met.
About the role
As our Helpdesk Team Supervisor, you will be responsible for managing the daily operations of the helpdesk, ensuring that our internal customers receive timely and effective technical support through every interaction.
You will be expected to mentor, coach and train your help desk team colleagues, monitoring their performance and providing feedback and recognition. You will also act as a technical escalation point for helpdesk matters and provide assistance on the helpdesk as and when necessary.
You will supervise the helpdesk team to ensure that there is a customer focused approach to the service being delivered. Alongside, preparing and analysing reports on the help desk performance, metrics, and customer satisfaction rates.
About you
A proactive and organsied IT professional with certifications in ITIL, CompTIA, or other relevant field who is driven to provide great customer service. You will have experience in a help desk or technical support role and background in leading teams to deliver to high standards.
An excellent communicator, you must have strong relationship building skills and be able to convey technical information to a wide range of audiences. With your strong knowledge of Windows Server and Windows OS support and technical knowledge of Microsoft 365 incorporating Exchange, SharePoint and Teams administration, you will be able to provide comprehensive support across the Charity.
A driving license and access to your own vehicle is essential.
Job Benefits
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Competitive rates of pay
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Equivalent to 33 days of paid annual leave (inclusive of bank holidays), increasing to the equivalent of 36 after 5 years’ service (pro-rata)
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Access to a fully-funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments)
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Free enhanced DBS Check
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Access to the Blue Light Discount Card, offering online and high street discounts
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Comprehensive and flexible induction provided, with ongoing training and development opportunities to support your career progression
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Buy & Sell Holiday Scheme
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Cycle to Work Scheme
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Company Sick Pay - linked to length of service
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Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available
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£200 Refer-a-Friend reward
About Us
Brunelcare is an award-winning Bristol-based charity providing high-quality housing, care, and support for older people in the South West, whilst also being recognised for our excellence in caring for people living with dementia. We are at the forefront of developing ways for people to stay as independent as possible whilst creating great communities to live, work and thrive in.
Please note this advert may close early if sufficient applications are received, so please apply at your earliest convenience.
The Company
Established in 1941, Brunelcare is an award-winning Bristol based charity providing high-quality housing, care, and support for older people in the South West.
Today, across Bristol, South Gloucestershire, and Somerset, Brunelcare works to support people to remain as independent as possible, for as long as possible.
The extensive range of our services means that people can stay with us however their needs may change.
We are also widely recognised for our expertise and excellence in caring for people living with dementia, and for supporting their families.
As a charity, we do not pay dividends to shareholders, and any profit we make is reinvested back into the services we provide.
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